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The Effect of Stress on Customer Perception of the Frontline Employee: An Experimental Study

Research output: Contribution to journal › Research article › Contributed

Contributors

Marie-Christin Papen - , Chair of Business Administration, esp Marketing (Author)
Thomas Niemand - , Chair of Business Administration, esp Marketing (Author)
Florian Ulrich Siems - , Chair of Business Administration, esp Marketing (Author)
S. Kraus - (Author)

Details

Original language	English
Pages (from-to)	725-747
Number of pages	23
Journal	Review of Managerial Science
Issue number	4
Publication status	Published - 2019
Peer-reviewed	No

External IDs

Scopus	85034071891

Keywords

Keywords

The Effect of Stress on Customer Perception of the Frontline Employee