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Poka Yoke für Dienstleistungen – Ein Ansatz zur Vermeidung von Kundenfehlern

Research output: Other contribution › Other › Contributed › peer-review

Contributors

L. Brust - (Author)
Marie-Christin Papen - , Chair of Business Administration, esp Marketing (Author)
May-Britt Schumacher - , Chair of Business Administration, esp Marketing (Author)
Florian Ulrich Siems - , Chair of Business Administration, esp Marketing (Author)

Details

Original language	German
Number of pages	21
Publication status	Published - 2015
Peer-reviewed	Yes

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Keywords

Keywords

Poka Yoke für Dienstleistun - gen – Ein Ansatz zur Vermeidung von Kundenfehlern