Digitale Dialogkommunikation im Online-Kundenservice

Research output: Contribution to book/Conference proceedings/Anthology/Report › Chapter in book/Anthology/Report › Contributed

Contributors

Details

Original languageGerman
Title of host publicationForum Dienstleistungsmanagement: Dienstleistungen 4.0. Konzepte – Methoden – Instrumente
EditorsManfred Bruhn, Karsten Hadwich
Place of PublicationWiesbaden
PublisherGabler
Pages351-373
Number of pages23
Publication statusPublished - 2017
Peer-reviewedNo

Keywords

Keywords

  • Online-Kundenservice