Awareness of Emotional Intelligence: Implications of the Dunning-Kruger-Effect for Customer-Employee Interactions

Research output: Contribution to book/Conference proceedings/Anthology/Report › Conference contribution › Contributed › peer-review

Contributors

Details

Original languageEnglish
Title of host publication1st International Conference on Emotional Intelligence in Organizations 2016 (EIO 2016)
Publication statusPublished - 2016
Peer-reviewedYes

Keywords

Keywords

  • ): Awareness of Emotional Intelligence: Implications of the Dunning-Kruger-Effect for Customer-Employee Interactions