White, grey, black: Effects of XAI augmentation on the confidence in AI-based decision support systems

Research output: Contribution to book/Conference proceedings/Anthology/ReportConference contributionContributedpeer-review

Contributors

Abstract

AI-based decision support systems (DSS) have become increasingly popular for solving a variety of tasks in both, low-stake, and high-stake situations. However, due to their complexity, they often lack transparency into their decision process. Therefore, the field of explainable AI (XAI) has emerged to provide explanations for these black-box systems. While XAI research assumes an increase in confidence when using their augmented grey-box systems, test designs for this proposition are scarce. Therefore, we propose an empirical study to test the effect of black-box, grey-box, and white-box explanations on a domain expert's confidence in the system, and subsequently on the effectiveness of the overall decision process. For this purpose, we derive hypotheses from theory and implement AI-based DSS with XAI augmentations for low-stake and high-stake situations. Further, we provide detailed information on a future survey-based study, which we will conduct to complete this research-in-progress.

Details

Original languageEnglish
Title of host publicationInternational Conference on Information Systems, ICIS 2020 - Making Digital Inclusive
PublisherAssociation for Information Systems
Number of pages9
ISBN (electronic)9781733632553
Publication statusPublished - 2021
Peer-reviewedYes

Publication series

SeriesInternational Conference on Information Systems (ICIS

Conference

Title2020 International Conference on Information Systems - Making Digital Inclusive: Blending the Local and the Global, ICIS 2020
Duration13 - 16 December 2020
CityVirtual, Online
CountryIndia

External IDs

ORCID /0000-0002-1105-8086/work/183565100

Keywords

Keywords

  • Confidence, Decision support systems, Explainable AI, Maintenance, User-study