White, grey, black: Effects of XAI augmentation on the confidence in AI-based decision support systems
Research output: Contribution to book/Conference proceedings/Anthology/Report › Conference contribution › Contributed › peer-review
Contributors
Abstract
AI-based decision support systems (DSS) have become increasingly popular for solving a variety of tasks in both, low-stake, and high-stake situations. However, due to their complexity, they often lack transparency into their decision process. Therefore, the field of explainable AI (XAI) has emerged to provide explanations for these black-box systems. While XAI research assumes an increase in confidence when using their augmented grey-box systems, test designs for this proposition are scarce. Therefore, we propose an empirical study to test the effect of black-box, grey-box, and white-box explanations on a domain expert's confidence in the system, and subsequently on the effectiveness of the overall decision process. For this purpose, we derive hypotheses from theory and implement AI-based DSS with XAI augmentations for low-stake and high-stake situations. Further, we provide detailed information on a future survey-based study, which we will conduct to complete this research-in-progress.
Details
| Original language | English |
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| Title of host publication | International Conference on Information Systems, ICIS 2020 - Making Digital Inclusive |
| Publisher | Association for Information Systems |
| Number of pages | 9 |
| ISBN (electronic) | 9781733632553 |
| Publication status | Published - 2021 |
| Peer-reviewed | Yes |
Publication series
| Series | International Conference on Information Systems (ICIS |
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Conference
| Title | 2020 International Conference on Information Systems - Making Digital Inclusive: Blending the Local and the Global, ICIS 2020 |
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| Duration | 13 - 16 December 2020 |
| City | Virtual, Online |
| Country | India |
External IDs
| ORCID | /0000-0002-1105-8086/work/183565100 |
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Keywords
ASJC Scopus subject areas
Keywords
- Confidence, Decision support systems, Explainable AI, Maintenance, User-study