Towards an Integrated Platform for Business Process Management Systems and Robotic Process Automation

Research output: Contribution to book/conference proceedings/anthology/reportConference contributionContributedpeer-review

Contributors

Abstract

Business Process Management Systems (BPMS) and Robotic Process Automation (RPA) gain increasing relevance in digital transformation to enact and automate business processes. Recent discussions in academia and practice indicate a promising yet challenging integration of both technologies based on a standardized language for consistent process modeling and orchestration, like the Business Process Model and Notation (BPMN). However, scientific literature lacks profound approaches. Guided by Design Science Research, this empirical study substantiates the current debate with a scientifically grounded concept for integrating BPMS and RPA. Resting upon data from 20 expert interviews, we present the requirements and conceptual design of a holistic BPMS-RPA platform based on BPMN. The practicability of our approach is substantiated by five evaluation interviews and a prototypical implementation. Finally, we outline directions for further research and organizational practice.

Details

Original languageEnglish
Title of host publicationBusiness Process Management: Blockchain, Robotic Process Automation, and Central and Eastern Europe Forum
EditorsAndrea Marrella, Raimundas Matulevičius, Renata Gabryelczyk, Bernhard Axmann, Vesna Bosilj Vukšić, Walid Gaaloul, Mojca Indihar Štemberger, Andrea Kő, Qinghua Lu
PublisherSpringer, Cham
Pages138-153
Number of pages16
Volume459
ISBN (Print)9783031161674
Publication statusPublished - 7 Sep 2022
Peer-reviewedYes

Publication series

SeriesLecture Notes in Business Information Processing
Number1
Volume459

External IDs

unpaywall 10.1007/978-3-031-16168-1_9
Scopus 85138815761
Mendeley 7386d473-cb22-3c78-8779-cb9291447c1a
WOSLite 000878116300009

Keywords

Research priority areas of TU Dresden

DFG Classification of Subject Areas according to Review Boards

Subject groups, research areas, subject areas according to Destatis

Keywords

  • BPMN, BPMS, Design science research, Integration, RPA