ST-Buddy: Designing and Evaluating a Course-Grounded LLM Chatbot for Academic and Administrative Support

Research output: Contribution to book/Conference proceedings/Anthology/Report › Conference contribution › Contributed › peer-review

Contributors

Abstract

Understaffed universities and limited funding for tutors risk students' disengagement due to missing assistance. HCI research increasingly focuses on conversational agents for scalable educational support. This paper presents a course-specific AI chatbot designed to answer students' questions and reduce tutor workload by addressing frequent organizational and content-related questions. Developed as a pilot case study for an introductory Software Technology course, ST-Buddy combines modular LLM-based dialogue with a flexible course-grounded knowledge integration to enable adaptive, context-aware responses grounded in relevant course material and logistical information. A formative evaluation of ST-Buddy (n=32) showed good usability (SUS=77.81), perceived helpfulness particularly when tutors were unavailable, and rated response quality as relevant and understandable. Additionally, students' self-reported everyday academic AI use and lessons learned from the evaluation settings are discussed. These findings outline implications for improving future evaluations and highlight the potential of modular chatbot frameworks to scale personalized support in large courses.

Details

Original languageEnglish
Title of host publicationCHI 2026 - Extended Abtracts of the 2026 CHI Conference on Human Factors in Computing Systems
EditorsNuria Oliver, David A. Shamma, Heloisa Candello, Pablo Cesar, Pedro Lopes, Valentino Artizzu, Fiona Draxler, Gustavo Lopez, Anke V. Reinschluessel, Xin Tong, Phoebe O. Toups Dugas
PublisherAssociation for Computing Machinery (ACM)
ISBN (electronic)979-8-4007-2281-3
Publication statusPublished - 13 Apr 2026
Peer-reviewedYes

Conference

TitleCHI Conference on Human Factors in Computing Systems 2026
SubtitleCreating Tomorrow Together
Abbreviated titleCHI 2026
Duration13 - 17 April 2026
Website
LocationCentre de Convencions Internacional de Barcelona
CityBarcelona
CountrySpain

External IDs

ORCID /0000-0003-4407-0003/work/222762200
ORCID /0009-0001-3708-2439/work/222763732
ORCID /0009-0005-8900-7819/work/222763825

Keywords

Keywords

  • AI-based Chatbot, AI-based Support Agent, Chatbot Design, Computer Science Education, Conversational Agents, Course-Specific AI Support, Educational Technology, Generative AI, Immediate Feedback, In-class Evaluation, Large Language Models, Online Evaluation, Participatory Design, User Expectations, User-Centered Design