ST-Buddy: Designing and Evaluating a Course-Grounded LLM Chatbot for Academic and Administrative Support

Publikation: Beitrag in Buch/Konferenzbericht/Sammelband/Gutachten › Beitrag in Konferenzband › Beigetragen › Begutachtung

Beitragende

Abstract

Understaffed universities and limited funding for tutors risk students' disengagement due to missing assistance. HCI research increasingly focuses on conversational agents for scalable educational support. This paper presents a course-specific AI chatbot designed to answer students' questions and reduce tutor workload by addressing frequent organizational and content-related questions. Developed as a pilot case study for an introductory Software Technology course, ST-Buddy combines modular LLM-based dialogue with a flexible course-grounded knowledge integration to enable adaptive, context-aware responses grounded in relevant course material and logistical information. A formative evaluation of ST-Buddy (n=32) showed good usability (SUS=77.81), perceived helpfulness particularly when tutors were unavailable, and rated response quality as relevant and understandable. Additionally, students' self-reported everyday academic AI use and lessons learned from the evaluation settings are discussed. These findings outline implications for improving future evaluations and highlight the potential of modular chatbot frameworks to scale personalized support in large courses.

Details

OriginalspracheEnglisch
TitelCHI 2026 - Extended Abtracts of the 2026 CHI Conference on Human Factors in Computing Systems
Redakteure/-innenNuria Oliver, David A. Shamma, Heloisa Candello, Pablo Cesar, Pedro Lopes, Valentino Artizzu, Fiona Draxler, Gustavo Lopez, Anke V. Reinschluessel, Xin Tong, Phoebe O. Toups Dugas
Herausgeber (Verlag)Association for Computing Machinery (ACM)
ISBN (elektronisch)979-8-4007-2281-3
PublikationsstatusVeröffentlicht - 13 Apr. 2026
Peer-Review-StatusJa

Konferenz

TitelCHI Conference on Human Factors in Computing Systems 2026
UntertitelCreating Tomorrow Together
KurztitelCHI 2026
Dauer13 - 17 April 2026
Webseite
OrtCentre de Convencions Internacional de Barcelona
StadtBarcelona
LandSpanien

Externe IDs

ORCID /0000-0003-4407-0003/work/222762200
ORCID /0009-0001-3708-2439/work/222763732
ORCID /0009-0005-8900-7819/work/222763825

Schlagworte

ASJC Scopus Sachgebiete

  • Human-computer interaction - AI-based Chatbot, AI-based Support Agent, Chatbot Design, Computer Science Education, Conversational Agents, Course-Specific AI Support, Educational Technology, Generative AI, Immediate Feedback, In-class Evaluation, Large Language Models, Online Evaluation, Participatory Design, User Expectations, User-Centered Design
  • Computergrafik und computergestütztes Design - AI-based Chatbot, AI-based Support Agent, Chatbot Design, Computer Science Education, Conversational Agents, Course-Specific AI Support, Educational Technology, Generative AI, Immediate Feedback, In-class Evaluation, Large Language Models, Online Evaluation, Participatory Design, User Expectations, User-Centered Design
  • Software - AI-based Chatbot, AI-based Support Agent, Chatbot Design, Computer Science Education, Conversational Agents, Course-Specific AI Support, Educational Technology, Generative AI, Immediate Feedback, In-class Evaluation, Large Language Models, Online Evaluation, Participatory Design, User Expectations, User-Centered Design

Schlagwörter

  • AI-based Chatbot, AI-based Support Agent, Chatbot Design, Computer Science Education, Conversational Agents, Course-Specific AI Support, Educational Technology, Generative AI, Immediate Feedback, In-class Evaluation, Large Language Models, Online Evaluation, Participatory Design, User Expectations, User-Centered Design