"No matter I´ll be selected; in the next challenge I will be better!" - Understanding non-technical skill development in the gig economy

Research output: Contribution to book/Conference proceedings/Anthology/ReportConference contributionContributed

Contributors

Abstract

While prior research on gig work environments studied necessary technical skills for information systems development (ISD) professionals and how they can be developed, the improvement of non-technical skills (NTS) has been rarely explored. However, to successfully engage in the gig work economy, the need for strong NTS is increasing. Based on an experiential learning theory (ELT) perspective, we explore how ISD professionals engaging in the gig economy develop NTS by following grounded theory methodology. Our results are threefold: first, we identify crucial NTS for gig workers. Second, we uncover how these NTS are developed in different phases of adapting to working on gig economy platforms. Third, we reveal several strategies for thriving in the gig economy. Based on our findings we develop a process model of non-technical skill development and discuss this model in relation to implications for gig economy literature and practice.

Details

Original languageEnglish
Title of host publicationProceedings of the 55th Hawaii International Conference on System Sciences
EditorsTung Bui
Pages4475-4484
Number of pages10
ISBN (electronic)9780998133157
Publication statusPublished - 2022
Peer-reviewedNo

Conference

Title55th Hawaii International Conference on System Sciences 2022
Abbreviated titleHICSS-55
Conference number55
Duration3 - 7 January 2022
Website
Degree of recognitionInternational event
Locationonline
CountryUnited States of America

External IDs

Scopus 85144214840

Keywords

ASJC Scopus subject areas