Individualizing Patient Pathways through Modularization: Design and Evaluation of Healthcare-Specific Modularization Parameters
Research output: Contribution to book/conference proceedings/anthology/report › Conference contribution › Contributed › peer-review
Contributors
Abstract
Some classes of person-oriented services such as healthcare services require individualization to be effective. Individualizing services and corresponding patient pathways are costly. To provide such services in an individualized, but also efficient manner, service modularization is known as a solution. Until now, modularization parameters that take healthcare specificities into account are missing. This paper closes this gap. Following a design science research approach, we iteratively build and evaluate a set of healthcare-specific modularization parameters. For requirements elicitation, refinement of the modularization parameters and their evaluation, we conduct interviews with domain experts from patient pathways in oncology care as well as with service design and business development experts. As main theoretical contribution, this paper provides design knowledge for the modularization of healthcare services. For practice, the set of parameters assists healthcare providers in the efficient provision of individualized, patient-centric solutions and patient pathways.
Details
Original language | English |
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Title of host publication | Proceedings of the 56th Annual Hawaii International Conference on System Sciences |
Place of Publication | Honolulu, HI |
Publisher | Department of IT Management, Shidler College of Business, University of Hawaii |
Pages | 1063-1072 |
Number of pages | 10 |
Volume | 2023 |
ISBN (electronic) | 978-0-9981331-6-4 |
Publication status | Published - 3 Jan 2023 |
Peer-reviewed | Yes |
Publication series
Series | Annual Hawaii International Conference on System Sciences (HICSS) |
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ISSN | 0073-1129 |
Conference
Title | 56th Hawaii International Conference on System Sciences 2023 |
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Abbreviated title | HICSS-56 |
Conference number | 56 |
Duration | 3 - 6 January 2023 |
Website | |
Degree of recognition | International event |
Location | Hyatt Regency Maui |
City | Maui |
Country | United States of America |
External IDs
Scopus | 85152127345 |
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Keywords
ASJC Scopus subject areas
Keywords
- design science research, healthcare services, modularization parameters, patient pathways, service modularization