Individualizing Patient Pathways through Modularization: Design and Evaluation of Healthcare-Specific Modularization Parameters

Research output: Contribution to journalConference articleContributedpeer-review

Contributors

Abstract

Some classes of person-oriented services such as healthcare services require individualization to be effective. Individualizing services and corresponding patient pathways are costly. To provide such services in an individualized, but also efficient manner, service modularization is known as a solution. Until now, modularization parameters that take healthcare specificities into account are missing. This paper closes this gap. Following a design science research approach, we iteratively build and evaluate a set of healthcare-specific modularization parameters. For requirements elicitation, refinement of the modularization parameters and their evaluation, we conduct interviews with domain experts from patient pathways in oncology care as well as with service design and business development experts. As main theoretical contribution, this paper provides design knowledge for the modularization of healthcare services. For practice, the set of parameters assists healthcare providers in the efficient provision of individualized, patient-centric solutions and patient pathways.

Details

Original languageEnglish
Pages (from-to)1063-1072
Number of pages10
JournalAnnual Hawaii International Conference on System Sciences (HICSS)
Volume2023
Publication statusPublished - 3 Jan 2023
Peer-reviewedYes

Conference

Title56th Hawaii International Conference on System Sciences 2023
Abbreviated titleHICSS-56
Conference number56
Duration3 - 6 January 2023
Website
Degree of recognitionInternational event
LocationHyatt Regency Maui
CityMaui
CountryUnited States of America

External IDs

Scopus 85152127345

Keywords

ASJC Scopus subject areas

Keywords

  • design science research, healthcare services, modularization parameters, patient pathways, service modularization

Library keywords