'I feel bad', 'We feel good'?-Emotions as a Driver for Personal and Organizational Identity and Organizational Identification as a Resource for Serving Unfriendly Customers

Research output: Contribution to journal › Research article › Contributed › peer-review

Contributors

Details

Original languageEnglish
Pages (from-to)123-136
Number of pages4
JournalStress and health
Volume28
Issue number2
Publication statusPublished - 20 Jul 2011
Peer-reviewedYes

External IDs

Scopus 84858707922
ORCID /0000-0002-0015-5120/work/142239838

Keywords

Keywords

  • organizational identification, personal identity salience, emotions, stress, call centre work

Library keywords