Expert review: Ten years of research on the life event cycle – State of the art

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Abstract

This paper presents a review of research literature on the life event cycle in the past 10 years. A short synopsis of the life event cycle into existing concepts demonstrates the advantages of this approach to managing long-term customer relationships. Afterwards this paper provides an overview about the life event cycle's fields of application that have been discussed in literature so far. Emerging management implications, limitations and future research potential are displayed.

Details

Original languageEnglish
Publication statusPublished - 14 Jul 2015
Peer-reviewedNo
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Keywords