Bridging the Treatment Gap: A Novel LLM-Driven System for Scalable Initial Patient Assessments in Mental Healthcare

Research output: Contribution to book/Conference proceedings/Anthology/ReportConference contributionContributedpeer-review

Abstract

In mental healthcare, initial patient assessments function as the essential entry point to treatment. Due to the evident treatment gap in healthcare, solutions for optimizing efficiency and scalability of psychotherapy have to be found. This paper investigates an automated approach to initial patient assessments. Our proposed concept combines rule-based dialog management and topic coverage with the capabilities of large language models for dynamic conversations in a novel chatbot-based system. We hypothesize that automating patient evaluations can shorten the initial therapy phase, thereby increasing access and cost-effectiveness. To investigate the usability, user experience, and perceived feasibility of the system, we conducted a randomized controlled trial with 72 participants using an online form-based control. Additional qualitative feedback was collected through an expert interview. While group differences in quantitative results are non-significant, qualitative feedback provides valuable insights into the potential and shortcomings of the approach and serves as a basis for future work.

Details

Original languageEnglish
Title of host publicationCHI EA 2025 - Extended Abstracts of the 2025 CHI Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery
ISBN (electronic)9798400713958
Publication statusPublished - 26 Apr 2025
Peer-reviewedYes

Conference

TitleCHI Conference on Human Factors in Computing Systems 2025
SubtitleIkiCHI
Abbreviated titleCHI 2025
Duration26 April - 1 May 2025
Website
Degree of recognitionInternational event
LocationPACIFICO Yokohama & Online
CityYokohama
CountryJapan

External IDs

ORCID /0000-0003-4407-0003/work/191039475

Keywords

Keywords

  • Conversational Agents, Internet-based Psychotherapy, Large Language Models, Natural Language Processing, Patient Assessment, Usability