Bridging the Treatment Gap: A Novel LLM-Driven System for Scalable Initial Patient Assessments in Mental Healthcare
Publikation: Beitrag in Buch/Konferenzbericht/Sammelband/Gutachten › Beitrag in Konferenzband › Beigetragen › Begutachtung
Beitragende
Abstract
In mental healthcare, initial patient assessments function as the essential entry point to treatment. Due to the evident treatment gap in healthcare, solutions for optimizing efficiency and scalability of psychotherapy have to be found. This paper investigates an automated approach to initial patient assessments. Our proposed concept combines rule-based dialog management and topic coverage with the capabilities of large language models for dynamic conversations in a novel chatbot-based system. We hypothesize that automating patient evaluations can shorten the initial therapy phase, thereby increasing access and cost-effectiveness. To investigate the usability, user experience, and perceived feasibility of the system, we conducted a randomized controlled trial with 72 participants using an online form-based control. Additional qualitative feedback was collected through an expert interview. While group differences in quantitative results are non-significant, qualitative feedback provides valuable insights into the potential and shortcomings of the approach and serves as a basis for future work.
Details
| Originalsprache | Englisch |
|---|---|
| Titel | CHI EA 2025 - Extended Abstracts of the 2025 CHI Conference on Human Factors in Computing Systems |
| Herausgeber (Verlag) | Association for Computing Machinery |
| ISBN (elektronisch) | 9798400713958 |
| Publikationsstatus | Veröffentlicht - 26 Apr. 2025 |
| Peer-Review-Status | Ja |
Konferenz
| Titel | CHI Conference on Human Factors in Computing Systems 2025 |
|---|---|
| Untertitel | IkiCHI |
| Kurztitel | CHI 2025 |
| Dauer | 26 April - 1 Mai 2025 |
| Webseite | |
| Bekanntheitsgrad | Internationale Veranstaltung |
| Ort | PACIFICO Yokohama & Online |
| Stadt | Yokohama |
| Land | Japan |
Externe IDs
| ORCID | /0000-0003-4407-0003/work/191039475 |
|---|
Schlagworte
ASJC Scopus Sachgebiete
Schlagwörter
- Conversational Agents, Internet-based Psychotherapy, Large Language Models, Natural Language Processing, Patient Assessment, Usability