Bridging Communication Gaps: Conceptual Enhancements for Video Conferencing with Autistic Users.

Research output: Contribution to book/Conference proceedings/Anthology/ReportConference contributionContributedpeer-review

Contributors

Abstract

This study investigates how video conferencing systems can be improved to better support autistic individuals, who often struggle with speaker recognition, social cues, and sensory overload. These challenges can lead to misunderstandings and anxiety, limiting professional and social participation. To address these issues, we designed and evaluated video conferencing enhancements, including speaker identification, irony detection, and meeting agendas. Following a literature review and persona-based needs analysis, we developed nine low-fidelity prototypes in an iterative, user-centred process. Based on user feedback, including input from autistic individuals, we refined these into a high-fidelity prototype incorporating speaker highlighting and participant information boxes. Our results indicate improved usability and reduced disruption, though further customization is needed to accommodate individual needs. Both autistic and neurotypical users can benefit from the prototypically implemented features, indicating the potential for broader use.

Details

Original languageEnglish
Title of host publicationUniversal Access in Human-Computer Interaction
EditorsMargherita Antona, Constantine Stephanidis
Pages169-189
Number of pages21
ISBN (electronic)978-3-031-93848-1
Publication statusPublished - 2025
Peer-reviewedYes

Publication series

SeriesLecture Notes in Computer Science
Volume15780
ISSN0302-9743

External IDs

ORCID /0000-0002-1890-4281/work/186182935
ORCID /0000-0002-6151-2152/work/186183364
Scopus 105008266607

Keywords

Keywords

  • ASD, assistive technology, autism, hybrid meetings, inclusive communication, neurodivergence, video conferencing