Analysis of visitor satisfaction with public transport in Munich

Research output: Contribution to journalResearch articleContributedpeer-review

Contributors

  • Diem Trinh Le-Klähn - , Technical University of Munich (Author)
  • C. Michael Hall - , University of Canterbury (Author)
  • Regine Gerike - , University of Natural Resources and Life Sciences, Vienna (Author)

Abstract

This study investigates the use of public transport by visitors in the city of Munich, Germany. It seeks to understand how visitors perceive public transport services and which factors influence their level of satisfaction. Data were collected from a survey in April and May 2012 with a random sample at selected tourist sites in Munich. Factor analysis resulted in four different service dimensions—traveling comfort, service quality, accessibility and additional features. Visitors were found to be generally satisfied with public transport services in Munich, and their perceptions are independent from most factors.

Details

Original languageEnglish
Pages (from-to)68-85
Number of pages18
JournalJournal of Public Transportation
Volume17
Issue number3
Publication statusPublished - 2014
Peer-reviewedYes
Externally publishedYes