Analysis of visitor satisfaction with public transport in Munich

Publikation: Beitrag in FachzeitschriftForschungsartikelBeigetragenBegutachtung

Beitragende

  • Diem Trinh Le-Klähn - , Technische Universität München (Autor:in)
  • C. Michael Hall - , University of Canterbury (Autor:in)
  • Regine Gerike - , Universität für Bodenkultur Wien (Autor:in)

Abstract

This study investigates the use of public transport by visitors in the city of Munich, Germany. It seeks to understand how visitors perceive public transport services and which factors influence their level of satisfaction. Data were collected from a survey in April and May 2012 with a random sample at selected tourist sites in Munich. Factor analysis resulted in four different service dimensions—traveling comfort, service quality, accessibility and additional features. Visitors were found to be generally satisfied with public transport services in Munich, and their perceptions are independent from most factors.

Details

OriginalspracheEnglisch
Seiten (von - bis)68-85
Seitenumfang18
FachzeitschriftJournal of Public Transportation
Jahrgang17
Ausgabenummer3
PublikationsstatusVeröffentlicht - 2014
Peer-Review-StatusJa
Extern publiziertJa

Schlagworte