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An Empirical Investigation into Personal Characteristics’ Effect on Choosing Complaint Channels

Research output: Contribution to journal › Research article › Contributed › peer-review

Contributors

H. Boepple - (Author)
Janine Göttling - , Chair of Business Administration, esp Marketing (Author)
Marie-Christin Papen - , Chair of Business Administration, esp Marketing (Author)
Florian Ulrich Siems - , Chair of Business Administration, esp Marketing (Author)

Details

Original language	English
Number of pages	14
Journal	Health Services Management Research
Volume	3
Publication status	Published - 2019
Peer-reviewed	Yes

Keywords

Keywords

An Empirical Investigation into Personal Characteristics’ Effect on Choosing Complaint Channels