Algorithmic Control and Gig Workers: A Legitimacy Perspective of Uber Drivers
Research output: Contribution to journal › Research article › Contributed › peer-review
Contributors
Abstract
Organisations increasingly rely on algorithms to exert automated managerial control over workers, referred to as algorithmic control (AC). The use of AC is already commonplace with platform-based work in the gig economy, where independent workers are paid for completing a given task (or “gig”). The combination of independent work alongside intensive managerial monitoring and guidance via AC raises questions about how gig workers perceive AC practices and judge their legitimacy, which could help explain critical worker behaviours such as turnover and non-compliance. Based on a three-dimensional conceptualisation of micro-level legitimacy tailored to the gig work context (autonomy, fairness, and privacy), we develop a research model that links workers’ perceptions of two predominant forms of AC (gatekeeping and guiding) to their legitimacy judgements and behavioural reactions. Using survey data from 621 Uber drivers, we find empirical support for the central role of micro-level legitimacy judgements in mediating the relationships between gig workers’ perceptions of different AC forms and their continuance intention and workaround use. Contrasting prior work, our study results show that workers do not perceive AC as a universally “bad thing” and that guiding AC is in fact positively related to micro-level legitimacy judgements. Theoretical and practical implications are discussed.
Details
Original language | English |
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Pages (from-to) | 485-507 |
Number of pages | 23 |
Journal | European Journal of Information Systems |
Volume | 32 |
Issue number | 3 |
Publication status | Published - 4 May 2023 |
Peer-reviewed | Yes |
External IDs
Scopus | 85115336958 |
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WOS | 000698290100001 |
Mendeley | 5741819f-c81c-3704-a782-78e52301ce98 |
ORCID | /0000-0001-6006-2594/work/142254274 |
Keywords
Research priority areas of TU Dresden
DFG Classification of Subject Areas according to Review Boards
Subject groups, research areas, subject areas according to Destatis
Sustainable Development Goals
ASJC Scopus subject areas
Keywords
- Algorithmic control, Continuance intention, Gatekeeping vs, Guiding, Micro-level legitimacy, Platform-based gig work, Workaround use, continuance intention, micro-level legitimacy, platform-based gig work, gatekeeping vs. guiding, workaround use