A survey on smart product-service systems in manufacturing

Research output: Contribution to journalConference articleContributedpeer-review

Contributors

  • Anton Mauersberger - , Fraunhofer Institute for Machine Tools and Forming Technology (Author)
  • Mohaned Alaluss - , Fraunhofer Institute for Machine Tools and Forming Technology (Author)
  • Antonia Beyer - , Fraunhofer Institute for Machine Tools and Forming Technology (Author)
  • Kilian Armin Nölscher - , Fraunhofer Institute for Machine Tools and Forming Technology (Author)
  • Alexander Rauscher - , Fraunhofer Institute for Machine Tools and Forming Technology (Author)
  • Heiner Reinhardt - , Fraunhofer Institute for Machine Tools and Forming Technology (Author)
  • Steffen Ihlenfeldt - , Chair of Machine Tools Development and Adaptive Controls, Fraunhofer Institute for Machine Tools and Forming Technology (Author)

Abstract

The advancing digitization affects product design and manufacturing. Companies focus on product-service systems (PSS) to improve customer satisfaction and loyalty. However, these PSS become increasingly complex as digital technologies are incorporated and cross-company collaboration and manufacturing is facilitated. In essence, we can observe a transition from conventional PSS to smart PSS, where the opportunities of digitization are effectively utilized and synergies between multiple stakeholders are fostered. Here, we present an analysis and classification of smart PSS considering aspects of business modeling, composition, design, quality and sustainability.

Details

Original languageEnglish
Pages (from-to)1504-1509
Number of pages6
JournalProcedia CIRP
Volume120
Publication statusPublished - 2023
Peer-reviewedYes

Conference

Title56th CIRP International Conference on Manufacturing Systems
SubtitleManufacturing in the Age of Disruption
Abbreviated titleCIRP CMS 2023
Conference number56
Duration24 - 26 October 2023
Website
LocationCape Town International Convention Centre
CityCape Town
CountrySouth Africa

Keywords

Keywords

  • Decision making, Development, Innovation management, Modular design, Product-service system, Production, Remote service, Smart PSS, Smart service, Smart technologies