Lessons Learned from Integrated Marketing Communications II: A New Extended Integrated Relationship Marketing Approach

Publikation: Beitrag in Buch/Konferenzbericht/Sammelband/GutachtenBeitrag in Buch/Sammelband/GutachtenBeigetragenBegutachtung

Abstract

In the 1990s, the then increasingly differentiated “classic” marketing instrument of “promotion” led to the idea of so-called “integrated marketing communications,” in which special methods of a re-integration of the individual instruments are intended to increase the overall effect of marketing communications or make it efficient. This article transfers this approach to relationship marketing, which is differentiated similarly today. By looking at the usefulness of this initial idea on a macro level, it is shown that in addition to formal and content-related aspects of integration, technical, organizational, and social aspects are also of particular importance. Similar to communication and all its variety of instruments, we assume that such a re-integration is necessary for efficient and successful relationship marketing.

Details

OriginalspracheEnglisch
TitelMarketing.Neu.Denken
Redakteure/-innenManfred Bruhn, Christoph Burmann, Manfred Kirchgeorg
ErscheinungsortWiesbaden
Herausgeber (Verlag)Springer Fachmedien Wiesbaden
Seiten207-218
Seitenumfang12
ISBN (elektronisch)978-3-658-49371-4
ISBN (Print)978-3-658-49370-7
PublikationsstatusVeröffentlicht - 2026
Peer-Review-StatusJa

Externe IDs

RIS Siems2026
ORCID /0000-0002-0842-4364/work/215164230

Schlagworte