Cyber-physical production systems (CPPS) with its high automation and digitalization levels are capable of executing most tasks automatically. Further, their architecture allows for system changes in rather short times spans. Thus, operators facing these challenging features of CPPS have fewer chances to consolidate their competencies or to build a proper mental model. However, operators must be able to step in whenever automation reaches its limits. For a successful manual intervention, operators need to be integrated and supported in the best ways possible. This paper presents a competency model with ten competencies assigned to three clusters for adapt and exchange scenarios for CPPS in process industry. Approaches for integrating operators and designing assistance strategies can be derived from this model. Further, the model itself and the approaches are discussed.