What are the determinants and consequences of shared service centers? A meta-synthesis of empirical literature

Research output: Contribution to journalConference articleInvitedpeer-review



Shared Service Center's (SSC) are important and complex organizational models that occupy a central place in multinational companies' attention. Recognizing that previous studies produced rich albeit fragmented insights, we aim to synthesize these findings and develop a two-dimensional SSC framework. In essence, this metasynthesis extracts, analyzes and synthesizes qualitative case study findings to elucidate determinants that influence SSC outcomes and decisions. In line with economic, strategic, and socio-organizational theories, we capture findings as pairs of independent and dependent variables. Results show that a large number of independent variables, aggregated in 13 categories, affect 41 dependent variables of SSCs. Our findings contribute to understanding SSC effect-relationships that supports the building of theories about SSC phenomena in future research.


Original languageEnglish
Pages (from-to)113-116
Number of pages4
JournalThe OR Society Annual Conference
Publication statusPublished - 2016


Title58th Annual Conference on Operational Research Society
Abbreviated titleOR 2016
Conference number58
Duration6 - 8 September 2016
LocationUniversity of Portsmouth
CountryUnited Kingdom

External IDs

ORCID /0000-0002-8891-3861/work/145699074



  • Institutional theory, Meta-synthesis, Resource-based view, Shared services, Transaction cost theory