Response Bias and Reliability in Verbal Agreement Rating Scales: Does Polarity and Verbalization of the Middle Category Matter?

Research output: Contribution to journalResearch articleContributedpeer-review

Abstract

Verbal rating scale polarity and verbalizations of the middle category that do not match the polarity in agreement rating scales were investigated. Two randomized web survey experiments were conducted using a probability panel of German Internet users. The classical bipolar "disagree/agree" verbalization was compared with the unipolar "do not agree/agree" alternative. In both experiments, attitudes on gender roles were measured using a different number of rating scale categories (seven vs. five) in each. After controlling for variables related to satisficing, biases were lowest with the unipolar "do not agree/agree" rating scale in which the verbalization of the middle category was also unipolar. Reliability decreased when the verbalization of the middle category did not suit the rating scale polarity. Researchers should pay attention to the polarity of rating scales and use verbalization of the middle category consistent with the rating scale polarity.

Details

Original languageEnglish
Pages (from-to)130-147
Number of pages18
JournalSocial science computer review : SSCORE
Volume39
Issue number1
Publication statusPublished - Feb 2021
Peer-reviewedYes

External IDs

Scopus 85066860343
ORCID /0000-0003-1106-474X/work/151436743

Keywords

Keywords

  • Composite reliability, Gender roles, Group differences, Middle category, Online surveys, Polarity, Rating scales, Verbalization