Realizing the Full Potential of Robotic Process Automation Through a Combination with BPM

Research output: Contribution to book/conference proceedings/anthology/reportConference contributionContributedpeer-review

Abstract

Robotic Process Automation (RPA) is currently a topic of interest for both research and industry. Many administrative tasks in operations consume a vast amount of time and create little value. The possibility that the responsible employees can quickly and easily automate these processes by themselves makes RPA a promising approach for many processes. However, RPA procedures are only able to automate a process in its present form. In this way, redundancies and excessive process steps are incorporated into RPA process flows. Combining RPA with the popular Business Process Management (BPM) approach poses a useful strategy as the as-is process is optimized first. The RPA procedure is then deployed on the optimized process to reach its full automation potential. This paper proposes a methodology to combine RPA and BPM and demonstrates the potential within a case study. Benefits, limitations, and further research opportunities are likewise addressed.

Details

Original languageEnglish
Title of host publicationLogistics Management
PublisherSpringer, Cham
Pages104-119
ISBN (print)978-3-030-29820-3
Publication statusPublished - Sept 2019
Peer-reviewedYes

External IDs

Scopus 85081580815
ORCID /0000-0002-3197-6159/work/142235849
ORCID /0000-0002-3549-080X/work/142245950
ORCID /0000-0001-6942-3763/work/142252883

Keywords

Keywords

  • Robotic Process Automation