In this paper, the authors deal with the questions of use case-oriented process identification. Based on a real world example, implementation problems such as experiment planning under real production conditions, data preparation and pre-processing, selection and application of an appropriate analysis technique as well as its result interpretation are discussed. A specialized software tool supports the key steps of the process identification and controller design. The advantages of a holistic software-supported approach of guided modeling and subsequent controller design to simplify the entire process are demonstrated.