Personas of Autistic Office Workers: A Foundation for Developing Effective Assistive Technologies.

Research output: Contribution to book/Conference proceedings/Anthology/ReportConference contributionContributedpeer-review

Contributors

Abstract

Autistic employees frequently face significant challenges in social interaction, communication, time and task management, and sensory perception. Assistive technologies (AT) and tailored customization can help overcome these barriers and improve workplace conditions for autistic individuals. However, the effective design of AT requires an in-depth understanding of the heterogeneous needs and independent influencing factors of this population. This paper presents a framework to support the development of authentic personas, which serve as a foundation for designing AT that meets the specific needs of autistic employees. We conducted a comprehensive context analysis by observing real training scenarios in a vocational training center and supplemented these observations with in-depth interviews with autistic individuals and diverse stakeholders. Drawing on these data and guided by the International Classification of Functioning, Disability and Health (ICF), we defined meaningful personal and environmental attributes that underpin our persona development. The resulting five realistic personas capture a wide range of traits and challenges that critically impact the work experience of autistic employees in office environments. This approach balances the diversity of the target group while providing actionable insights into their support needs. Finally, the paper discusses the limitations and potentials of using personas in the design of AT.

Details

Original languageEnglish
Title of host publicationUniversal Access in Human-Computer Interaction
EditorsMargherita Antona, Constantine Stephanidis
Pages36-55
Number of pages20
ISBN (electronic)978-3-031-93848-1
Publication statusPublished - 2025
Peer-reviewedYes

Publication series

SeriesLecture Notes in Computer Science
Volume15780
ISSN0302-9743

External IDs

ORCID /0000-0002-1890-4281/work/186182934
ORCID /0000-0002-6151-2152/work/186183363
Scopus 105008266204

Keywords

Keywords

  • ASD, textual communication, assistive technology, neurodivergence, inclusive communication, autism