Knowledge Management Systems and Organizational Change Management: The Case of Siemens ShareNet

Research output: Contribution to book/conference proceedings/anthology/reportChapter in book/anthology/reportContributedpeer-review

Abstract

Earlier research has shown the interdependence of Knowledge Management Systems (KMS) implementations and corporate cultures. This study builds on and extends this research by exploring how knowledge-intensive corporate cultures can be established. Employing a case study approach, we analyze the (successful) implementation of Siemens Information and Communication Networks (ICN) group divisions ShareNet, a global knowledge sharing network for the sales and marketing community. We bring together the overlapping disciplines and practices of (culture) change management and knowledge management (KM) by testing the explanatory power of Lewin-Scheins well-known and widely cited change paradigm 18, 28, 29 in the new setting of KMS. Our case analysis demonstrates the linear, staged theoretical frameworks strength in understanding and explaining aspects of success and failure in KMS implementation projects. Keywords: Knowledge Management, Knowledge Management Systems, Change Management, Corporate Culture, Organizational Change, Information Systems Implementation.

Details

Original languageEnglish
Title of host publicationPractical Aspects of Knowledge Management
PublisherSpringer, Berlin [u. a.]
Pages97-105
Number of pages9
ISBN (print)978-3-540-49998-5
Publication statusPublished - 2006
Peer-reviewedYes

Publication series

SeriesLecture Notes in Computer Science, Volume 4333
ISSN0302-9743

External IDs

ORCID /0000-0002-9465-9679/work/142250649