Human, Hybrid, or Machine? Exploring the Trustworthiness of Voice-Based Assistants

Research output: Contribution to journalResearch articleContributedpeer-review

Abstract

This study investigates how people assess the trustworthiness of perceptually hybrid communicative technologies such as voice-based assistants (VBAs). VBAs are often perceived as hybrids between human and machine, which challenges previously distinct definitions of human and machine trustworthiness. Thus, this study explores how the two trustworthiness models can be combined in a hybrid trustworthiness model, which model (human, hybrid, or machine) is most applicable to examine VBA trustworthiness, and whether this differs between respondents with different levels of prior experience with VBAs. Results from two surveys revealed that, overall, the human model exhibited the best model fit; however, the hybrid model also showed acceptable model fit as prior experience increased. Findings are discussed considering the ongoing discourse to establish adequate measures for HMC research.

Details

Original languageEnglish
Pages (from-to)85-110
Number of pages26
JournalHuman-Machine Communication
Volume4
Issue number4
Publication statusPublished - 2022
Peer-reviewedYes

External IDs

Mendeley 29226576-4dbd-3f03-a9bb-0a8d37a2c57b
unpaywall 10.30658/hmc.4.5
Scopus 85148019654

Keywords