Holistic Human-Serving Digitization of Health Care Needs Integrated Automated System-Level Assessment Tools

Research output: Contribution to journalReview articleContributedpeer-review

Contributors

Abstract

Digital health tools, platforms, and artificial intelligence– or machine learning–based clinical decision support systems are increasingly part of health delivery approaches, with an ever-greater degree of system interaction. Critical to the successful deployment of these tools is their functional integration into existing clinical routines and workflows. This depends on system interoperability and on intuitive and safe user interface design. The importance of minimizing emergent workflow stress through human factors research and purposeful design for integration cannot be overstated. Usability of tools in practice is as important as algorithm quality. Regulatory and health technology assessment frameworks recognize the importance of these factors to a certain extent, but their focus remains mainly on the individual product rather than on emergent system and workflow effects. The measurement of performance and user experience has so far been performed in ad hoc, nonstandardized ways by individual actors using their own evaluation approaches. We propose that a standard framework for system-level and holistic evaluation could be built into interacting digital systems to enable systematic and standardized system-wide, multiproduct, postmarket surveillance and technology assessment. Such a system could be made available to developers through regulatory or assessment bodies as an application programming interface and could be a requirement for digital tool certification, just as interoperability is. This would enable health systems and tool developers to collect system-level data directly from real device use cases, enabling the controlled and safe delivery of systematic quality assessment or improvement studies suitable for the complexity and interconnectedness of clinical workflows using developing digital health technologies.

Details

Original languageEnglish
Article numbere50158
JournalJournal of Medical Internet Research
Volume25
Issue number1
Publication statusPublished - Jan 2023
Peer-reviewedYes

External IDs

PubMed 38117545
ORCID /0000-0002-1997-1689/work/169175786

Keywords

Sustainable Development Goals

ASJC Scopus subject areas

Keywords

  • digital health tools, health care, health technology assessment, human factors, postmarket surveillance, quality assessment, quality improvement, regulatory framework, software as a medical device, user experience