Expectations and Needs of Female STEM Students for Academic Chatbots

Research output: Contribution to book/Conference proceedings/Anthology/ReportConference contributionContributedpeer-review

Abstract

Digital tools in higher education often promise support but rarely reflect the everyday realities of their users. This paper presents insights into what female STEM students expect from a supportive academic chatbot, aiming to better understand their needs and how such tools can be meaningfully integrated into their educational routines. As part of a broader context analysis, unstructured interviews were conducted with 30 female STEM students regarding their wishes and needs. Through thematic analysis, 71 wishes were extracted and organized into four broader themes, which we discuss and form into guidelines for designing academic chatbots. By conducting the first female-only study asking their specific question, we aim to include an underrepresented user group in the design of future academic chatbot applications.

Details

Original languageEnglish
Title of host publicationMuC '25: Proceedings of the Mensch und Computer 2025
Pages565 - 570
Number of pages6
ISBN (electronic)979-8-4007-1582-2
Publication statusPublished - 31 Aug 2025
Peer-reviewedYes

External IDs

ORCID /0000-0003-4407-0003/work/203070457
ORCID /0009-0005-8900-7819/work/203072781
Mendeley c0d602fa-7ac3-30b6-97d1-51c98e194f3a
unpaywall 10.1145/3743049.3748564