Digital Soft Skills of Healthcare Workforce - Identification, Prioritization and Digital Training

Research output: Contribution to book/Conference proceedings/Anthology/ReportConference contributionContributedpeer-review

Contributors

Abstract

Digital technologies are increasingly embedded into healthcare aiming to improve quality of patient care, enhance patients’ safety and cut down economical costs. Healthcare professionals’ digital skills are indeed need enhancement with policies and initiatives have started working towards that, but digital soft skills are underplayed. Digital soft skills will be investable needed in the future healthcare workforce to enable transformation of health. Thus, this paper identifies and prioritizes digital soft skills for healthcare workforce based on 32 healthcare professionals, training providers and technology providers. From the analysis of the data collected by the interviews, it has become very clear that digital skills/competences can only be effectively put in practice in the Health and Care sector, if the following essential soft skills are enhanced: Communication, Open Mindedness, Positive Attitude, Critical Thinking and Empathy. This work also discuss potential training through role playing both as a face-to-face or as part of an immersive learning experience.

Details

Original languageEnglish
Title of host publicationMobility for Smart Cities and Regional Development - Challenges for Higher Education
EditorsMichael E. Auer, Hanno Hortsch, Oliver Michler, Thomas Köhler
Pages1118-1129
Number of pages12
Volume2
ISBN (electronic)978-3-030-93907-6
Publication statusPublished - 2022
Peer-reviewedYes

Publication series

SeriesLecture Notes in Networks and Systems
Volume390
ISSN2367-3370

External IDs

Scopus 85124715385
ORCID /0000-0002-6513-9017/work/142257300
ORCID /0000-0002-6019-7840/work/171064922

Keywords

Keywords

  • Digital learning, IT competences, IT skills, Role-playing, eHealth skills