Determinants of success and failure of knowledge transfer in information systems offshoring: a ranking-type Delphi study
Research output: Contribution to journal › Research article › Contributed › peer-review
Contributors
Abstract
The transfer of knowledge from client to service provider poses major challenges in information systems (IS) offshoring projects. Knowledge transfer directly affects IS offshoring success. Therefore, associated challenges must be overcome. Our study examines the determinants of success and failure of knowledge transfer in IS offshoring projects based on a ranking-type Delphi study. We questioned 32 experts from Germany, each with more than ten years of experience in near- or offshore initiatives to seek a consensus among them. We identified 19 success and 20 failure determinants. These determinants are ranked in order of importance using best-worst scaling. Aspects of closer cooperation are critical for effective knowledge transfer. This includes regular collaboration, willingness to help and support, and mutual trust. In contrast, critical determinants of failure are concerned with fears and fluctuation of human resources. Hidden ambiguities or knowledge gaps, an unwillingness and disability to share knowledge, and high fluctuation of human resources negatively impact knowledge transfer.
Details
Original language | English |
---|---|
Pages (from-to) | 32-56 |
Number of pages | 25 |
Journal | International journal of information technology and management : IJITM |
Volume | 22 |
Issue number | 1/2 |
Publication status | Published - 5 Apr 2023 |
Peer-reviewed | Yes |
External IDs
Scopus | 85153845821 |
---|---|
ORCID | /0000-0002-9465-9679/work/142250669 |
Keywords
Research priority areas of TU Dresden
DFG Classification of Subject Areas according to Review Boards
Subject groups, research areas, subject areas according to Destatis
Sustainable Development Goals
ASJC Scopus subject areas
Keywords
- best-worst scaling, BWS, Delphi, determinants of failure, determinants of success, information systems, information systems offshoring, IS, knowledge transfer, ranking-type Delphi