Critical Success Factors for ERP Projects Revisited: An Update of Literature Reviews

Research output: Contribution to conferencesPaperContributedpeer-review

Contributors

  • Christian Leyh - , University of Applied Sciences Mittelhessen (Author)
  • Alisa Lorenz - , University of Applied Sciences Mittelhessen (Author)
  • Michael Jan Faruga - , University of Applied Sciences Mittelhessen (Author)
  • Linda Koller - , TUD Dresden University of Technology (Author)

Abstract

The aim of our study was to provide an update to the research field of critical success factors (CSFs) of enterprise resource planning (ERP) system projects. Therefore, we conducted two literature reviews, more specifically systematic reviews of relevant articles in different databases and among several international conference proceedings from mid-2012 to 2023. These two reviews serve as an update of previous analyses that we conducted covering the period from 1998 until mid-2012. In our current analysis, we identified 272 relevant papers - single or multiple case studies, surveys, and literature reviews or articles from which CSFs can be derived. From these existing studies, we discovered 33 different CSFs for ERP projects. The top three factors identified are 1) Top management support and involvement, 2) Organizational fit of the ERP system, and 3) User training. Our analysis shows that the majority of important CSFs are organizational factors with a strategic perspective. Nevertheless, important technological CSFs should also be decisively considered in ERP projects. These CSFs must be coordinated and aligned with the organizational factors in order to contribute to the holistic success of the ERP project.

Details

Original languageEnglish
Pages131-140
Number of pages10
Publication statusPublished - 2024
Peer-reviewedYes

Conference

Title19th Conference on Computer Science and Intelligence Systems
Abbreviated titleFedCSIS 2024
Conference number19
Duration8 September 2021 - 11 September 2024
Website
LocationUniversity of Belgrade
CityBelgrade
CountrySerbia

External IDs

unpaywall 10.15439/2024f6271
Scopus 85212282953

Keywords

Research priority areas of TU Dresden

DFG Classification of Subject Areas according to Review Boards

Keywords

  • Critical Success Factors, ERP systems, Literature, CSF, Enterprise resource planning, ERP projects