Complaint management on social networking platforms: An examination of inconsistent complaint behaviour and the identification of potential reduction strategies

Research output: Other contribution › Other › Contributed › peer-review

Contributors

Details

Original languageEnglish
Number of pages6
Volume37
Publication statusPublished - 2015
Peer-reviewedYes
No renderer: customAssociatesEventsRenderPortal,dk.atira.pure.api.shared.model.researchoutput.OtherContribution

Keywords

Keywords

  • Complaint management on social networking platforms: An examination of inconsistent complaint behaviour and the identification of potential reduction strategies