Business Process Maturity Model for Digital Transformation: An Action Design Research Study on the Integration of Information Technology

Research output: Contribution to journalResearch articleContributedpeer-review

Abstract

Business Process Maturity Models (BPMMs) receive growing attention within digital transformation to evaluate the maturity level of business processes regarding specific capabilities. However, existing models are primarily descriptive, with limited prescriptive features and guidance to improve the current state. Besides, the assessment methods of popular BPMMs do not adequately reflect the indispensable role of information technology (IT), i.e., IT systems and information flow, for business process management (BPM) and process performance. Motivated by a research project with an industry partner, we apply the practice-oriented Action Design Research methodology to introduce our comprehensive and prescriptive “BPMMxIT” maturity model that integrates the IT and BPM perspectives. This study details the development and application procedures and provides generalised design principles to evaluate process performance and capability maturity for digital transformation. Transparency and reproducibility are facilitated by extensive supplementary material. Finally, theoretical implications and pivotal directions for organisational practice and further research are outlined.

Details

Original languageEnglish
Article number2240012
Pages (from-to)1-54
JournalInternational Journal of Innovation Management
Volume26
Issue number3
Early online date4 Aug 2022
Publication statusPublished - 4 Aug 2022
Peer-reviewedYes

External IDs

unpaywall 10.1142/s1363919622400126
WOSLite 000848605200002
Scopus 85135783892
Mendeley fbdfaddb-c1c9-3a15-aa7f-a6e383b9d77c

Keywords

Research priority areas of TU Dresden

    DFG Classification of Subject Areas according to Review Boards

      Subject groups, research areas, subject areas according to Destatis

        Sustainable Development Goals

          Keywords

          • BPMM, business process management, design science, digital maturity, information technology, maturity model