Systematische Risikoanalyse der medizinischen Leistungsprozesse durch detaillierte Mitarbeiterbefragungen – eine effektive Basis zur Optimierung der Patientensicherheit

Publikation: Beitrag in FachzeitschriftForschungsartikelBeigetragenBegutachtung

Beitragende

Abstract

Due to the knowledge gap that exists between patients and health care staff the quality of medical treatment usually cannot be assessed securely by patients. For an optimization of safety in treatment related processes of medical care, the medical staff needs to be actively involved in preventive and proactive quality management. Using voluntary, confidential and non punitive systematic employee surveys, vulnerable topics and areas in patient care revealing preventable risks can be identified at an early stage. Preventive measures to continuously optimize treatment quality can be defined by creating a risk portfolio and a priority list of vulnerable topics. Whereas critical incident reporting systems are suitable for continuous risk assessment by detecting safety relevant single events, employee surveys permit to conduct a systematic risk analysis of all treatment related processes of patient care at any given point in time.

Details

OriginalspracheDeutsch
Seiten (von - bis)228-236
Seitenumfang9
FachzeitschriftZeitschrift fur Evidenz, Fortbildung und Qualitat im Gesundheitswesen
Jahrgang103
Ausgabenummer4
PublikationsstatusVeröffentlicht - 2009
Peer-Review-StatusJa

Externe IDs

PubMed 19545085

Schlagworte

Ziele für nachhaltige Entwicklung

Schlagwörter

  • Patient safety, Quality management, Risk analysis, Rrisk management