Emotionen bei der Büroarbeit am PC: Ein Test der "affective events" - Theorie

Publikation: Beitrag in FachzeitschriftForschungsartikelBeigetragenBegutachtung

Beitragende

Abstract

The affective events theory of Weiss and Cropanzano (1996) predicts that specific features of working conditions (e.g., autonomy, work load) have an impact on the occurrence of specific events during work that stimulate, in turn, different emotions (e.g., pride, anger). In addition, the quality and intensity of such emotions should be determined by personality differences, especially by positive and negative affectivity (PA and NA). A central assumption of this theory is that the measurement of job satisfaction has to be supplemented by the recording of specific work emotions since job satisfaction solely explains cognitive-based behavior whereas emotions at work predict affective-based behavior (e.g., organizational citizenship behavior, OCB). This assumption was tested in a sample of 68 employees of a German university. Emotions that occurred during office work with computers were assessed. The questionnaire further measured health complaints linked to office work, identification with the organization, and different forms of job (dis)satisfaction according to the model of Bruggemann (1976). The findings of this study support the basic assumptions of affective events theory with respect to OCB and health complaints. However, organizational identification is closely linked to job satisfaction (not to specific emotions). Moreover, it is possible to interpret differences regarding emotions in line with the model of Bruggemann since persons with stable job satisfaction experience very few negative emotions. Moreover, for different forms of job (dis)satisfaction, significant differences were found with respect to the status within the organization, job conditions, and dispositional affect (PA and NA). The specific form of job (dis)satisfaction also has an impact on OCB, health complaints and organizational identification. Therefore, an integration of the Anglo-American and the German tradition of research in job satisfaction based on a detailed analysis of specific emotions at work seems to be fruitful, not only for theoretical but also for practical reasons.

Details

OriginalspracheDeutsch
Seiten (von - bis)173-184
Seitenumfang12
FachzeitschriftZeitschrift für Arbeits- und Organisationspsychologie : A & O : german journal of work and organizational Psychology
Jahrgang46
Ausgabenummer4
PublikationsstatusVeröffentlicht - 1 Sept. 2006
Peer-Review-StatusJa

Externe IDs

ORCID /0000-0002-0015-5120/work/142239852

Schlagworte

Schlagwörter

  • Computer, Emotion, Extra role behavior, Mood, Office work, Organizational identification, Work motivation, Work satisfaction

Bibliotheksschlagworte