Scoping Review: Intervention Methods in Conversational Agent-Based Cognitive Behavioral Therapy

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Beitragende

Abstract

The high demand for mental health treatment combined with a shortage of mental health specialists leads to long waiting times for affected individuals. To counteract the lack of necessary resources, the focus has increasingly shifted to internet-based psychotherapy and to the use of conversational agents (CAs) in this context. This scoping review aims to identify and analyze intervention methods from cognitive behavioral therapy delivered by CAs. A literature search is conducted, including research published between 2015 and 2023, to identify existing research on CA-based cognitive behavioral therapy as well as gaps in the current research landscape. Following the updated PRISMA guidelines for reporting systematic reviews, 241 publications are identified and reduced to a result set of 41 based on a rigorous screening process. In those, 32 individual tools are found and analyzed regarding used interventions, targeted conditions, and modality. The results show that chatbots are mostly used in existing approaches. The most implemented interventions include psychoeducation, cognitive restructuring, behavioral activation, mindfulness exercises, and monitoring. Several shortcomings in the research field are identified that should be addressed in future studies, including the comparison of different kinds of CAs, clinical trials with active control groups to investigate the efficacy for different mental health conditions, and the isolated examination of chosen intervention methods delivered via CAs.

Details

OriginalspracheEnglisch
TitelDigital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management
Redakteure/-innenVincent G. Duffy
Herausgeber (Verlag)Springer Science and Business Media B.V.
Seiten235-260
Seitenumfang26
ISBN (elektronisch)978-3-032-29842-3
ISBN (Print)978-3-032-29841-6
PublikationsstatusVeröffentlicht - 2026
Peer-Review-StatusJa

Publikationsreihe

ReiheLecture Notes in Computer Science
Band16720 LNCS
ISSN0302-9743

Konferenz

Titel17th International Conference on Digital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management
KurztitelDHM 2026
Veranstaltungsnummer17
Beschreibungheld as part of the 28th International Conference on Human-Computer Interaction (HCI International 2026)
Dauer26 - 31 Juli 2026
Webseite
OrtMontreal Convention Centre
StadtMontreal
LandKanada

Externe IDs

ORCID /0000-0003-4407-0003/work/222762201

Schlagworte

Ziele für nachhaltige Entwicklung

ASJC Scopus Sachgebiete

  • Theoretische Informatik - chatbot, cognitive behavioral therapy, conversational agent, embodied conversational agent, natural language processing, voice assistant
  • Allgemeine Computerwissenschaft - chatbot, cognitive behavioral therapy, conversational agent, embodied conversational agent, natural language processing, voice assistant

Schlagwörter

  • chatbot, cognitive behavioral therapy, conversational agent, embodied conversational agent, natural language processing, voice assistant