From selling machinery to hybrid offerings – organizational impact of digital servitization on manufacturing firms
Publikation: Beitrag in Fachzeitschrift › Forschungsartikel › Beigetragen › Begutachtung
Beitragende
Abstract
The transition towards services has been imperative for manufacturing firms for years. The change from a product-oriented to a more service-dominant business model affects the organizational structure of firms. However, literature provides limited insights into how manufacturing firms organize themselves in this transition. Even though digital technologies are critical for the transition, it is unclear how to orchestrate digital and traditional Information Technology (IT) resources in manufacturing firms accordingly. We analyze the case of a typical manufacturing firm that has adjusted its structure to reorganize for solution offerings based on product, service, and digital components. Our results describe a hybrid organizational structure that splits front-and back-end units. The back-end units are split along solution components. Digital IT resources are internalized and governed decentrally, with traditional IT resources being outsourced and steered centrally. Our findings contribute to digital servitization research by clarifying the overarching as well as the digital and traditional IT-related organization for manufacturing firms.
Details
| Originalsprache | Englisch |
|---|---|
| Seiten (von - bis) | 5-27 |
| Seitenumfang | 23 |
| Fachzeitschrift | International journal of information systems and project management |
| Jahrgang | 10 |
| Ausgabenummer | 3 |
| Publikationsstatus | Veröffentlicht - 1 Okt. 2022 |
| Peer-Review-Status | Ja |
Externe IDs
| unpaywall | 10.12821/ijispm100301 |
|---|---|
| ORCID | /0000-0002-9465-9679/work/142250749 |
Schlagworte
Forschungsprofillinien der TU Dresden
- Informationstechnologien und Mikroelektronik - digital servitization, digital technologies, manufacturing firm, organizational structure, service-dominant logic
- Datenintensive Wissenschaften - digital servitization, digital technologies, manufacturing firm, organizational structure, service-dominant logic
DFG-Fachsystematik nach Fachkollegium
- Betriebswirtschaftslehre - digital servitization, digital technologies, manufacturing firm, organizational structure, service-dominant logic
- Informationssysteme, Prozess- und Wissensmanagement - digital servitization, digital technologies, manufacturing firm, organizational structure, service-dominant logic
Fächergruppen, Lehr- und Forschungsbereiche, Fachgebiete nach Destatis
- Wirtschaftsinformatik (für Wirtschaftsingenieure) - digital servitization, digital technologies, manufacturing firm, organizational structure, service-dominant logic
- Wirtschaftsinformatik (für Wirtschaftswissenschaften) - digital servitization, digital technologies, manufacturing firm, organizational structure, service-dominant logic
- Wirtschaftsinformatik (für Informatiker) - digital servitization, digital technologies, manufacturing firm, organizational structure, service-dominant logic
Ziele für nachhaltige Entwicklung
- SDG 9 – Industrie, Innovation und Infrastruktur - digital servitization, digital technologies, manufacturing firm, organizational structure, service-dominant logic
ASJC Scopus Sachgebiete
- Strategie und Management - digital servitization, digital technologies, manufacturing firm, organizational structure, service-dominant logic
- Management-Informationssysteme - digital servitization, digital technologies, manufacturing firm, organizational structure, service-dominant logic
- Informationssysteme und -management - digital servitization, digital technologies, manufacturing firm, organizational structure, service-dominant logic
Schlagwörter
- digital servitization, digital technologies, manufacturing firm, organizational structure, service-dominant logic
Bibliotheksschlagworte
- 330 Wirtschaft - digital servitization, digital technologies, manufacturing firm, organizational structure, service-dominant logic
- 004 Informatik - digital servitization, digital technologies, manufacturing firm, organizational structure, service-dominant logic