A Maturity Model for Assessing the Digitalization of Public Health Agencies: Development and Evaluation

Publikation: Beitrag in FachzeitschriftForschungsartikelBeigetragenBegutachtung



Requests for a coordinated response during the COVID-19 pandemic revealed the limitations of locally-operating public health agencies (PHAs) and have resulted in a growing interest in their digitalization. However, digitalizing PHAs – i.e., transforming them technically and organizationally – toward the needs of both employees and citizens is challenging, especially in federally-managed local government settings. This paper reports on a project that develops and evaluates a continuous (vs. a staged) maturity model, the PHAMM, for digitalizing PHAs as a cornerstone of a digitally resilient public health system in the future. The model supports a coordinated approach to formulating a vision and structuring the steps toward it, engaging employees along the transformation journey necessary for a federally-managed field. Further, it is now being used to allocate substantial national funds to foster digitalization. By developing the model in a coordinated approach and using it for distributing federal resources, this work expands the potential usage cases for maturity models. The authors conclude with lessons learned and discuss how the model can incentivize local digitalization in federal fields.


Seiten (von - bis)539-554
FachzeitschriftBusiness & Information Systems Engineering
PublikationsstatusVeröffentlicht - 15 Juni 2023

Externe IDs

Mendeley dcbefa14-4cd4-3ae6-9c2b-3c776b746f36
Scopus 85161932436
ORCID /0000-0002-6513-9017/work/142257313


Forschungsprofillinien der TU Dresden

Ziele für nachhaltige Entwicklung

ASJC Scopus Sachgebiete


  • Digital Maturity, Digitalization, Public Health Offices, Maturity Model, Public health offices, Digital maturity, Maturity models